This is normal. The cleaner is contact-activated, meaning it starts working only when the tip contacts a tooth, tartar, or another hard surface. This is an intentional safety feature.

Fully charge the device first. Screw on the tip securely. Turn it on. Gently touch the tip to a tooth or tartar to begin. Use a light touch — do not press.

The contact-activated design helps protect your pet. The device works on hard surfaces, but stops when not in contact, helping reduce unnecessary contact with gums, tongue, or soft tissue.

The cleaner activates on teeth, tartar, and other hard surfaces. It may also activate on metal for a quick function check.

This is very common at first. We recommend: short sessions treats and breaks using it when your pet is calm or tired a light touch only asking someone to help if needed Most pets do better after a gradual introduction.

Yes. It is designed for both dogs and cats. However, comfort levels vary by pet, and some cats or sensitive pets may need a slower introduction.

Use the gentlest mode first and let the tip do the work. Do not press hard. Short, gentle contact works better than force.

Yes. For heavier buildup, results may take time. The best approach is gradual, consistent cleaning rather than trying to remove everything in one session.

If your pet strongly resists, stop and try again later with a shorter, calmer session. Building trust slowly usually works better than forcing the process.

Rinse the tip, wipe the body clean, and dry it before storing. Keep the device clean for best performance.

Please make sure: the battery is charged the tip is attached correctly you are touching a tooth, tartar, or another hard surface If it still does not work, contact us, and we will gladly help with troubleshooting, a replacement, or a refund.

Yes. Every SIRGAWAIN device is backed by our 5-year reliability guarantee.