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Support Request Form
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Questions and Answers
Pen Camera
Mini Camera
Dental Plaque Remover
- 01The camera does not have a zoom function.
- 02If you want to change the date and time by yourself, the procedure is very simple. On your computer, plug in your pen camera. "A new Removable disc should appear. Now, with the "notepad" application of the same computer, create a file called "time.txt." Setting the TIME AND DATE is done by editing a text file named the time.txt .txt in the root directory of the device's memory card. Open the time.txt file in an editor like Notepad and set the proper date and time along with ‘Y’ or ‘N’ at the end. For example, if it is set 2022-02-26, 15:20:35 Y (to enable display on video files) or N (if you do not want the date and time stamp displayed on video files) -you will need to edit this data with the correct TIME and DATE. After saving the file, disconnect the video camera from the computer and turn it on.
- 03Unscrew the top of the Spy Cam Pen to expose the USB port. Connect the USB cable to the Spy Cam Pen and connect the other end to your computer. Wait for the Spy Cam Pen micro SD memory card device icon to appear on your computer desktop. (Or look at your computer’s removable drives for the SD card.) Double click on the icon/removable drive to open and download the video footage and photos onto your computer hard drive.
- 04Some computers may not have software programs that will easily play your recordings. You need to download the most recent version of VLC Player. It can be downloaded for free at http://www.videolan.org.(http://www.videolan.org/)
- 05The max micro SD card's memory capacity is up to 128 GB.
- 06Without the SD card the camera does not work.
- 07Plug the USB cable into the pen’s camera USB port and plug the other end into your computer USB port. First-time Charge: 1-2 Hours! The RED light will flash slowly while charging. Once fully charged, the RED light will shift from a blinking light to a constant solid light. Disconnect the pen from your USB cable/port once the charge is complete.
- 01The camera does not have a zoom function.
- 02If you want to change the date and time by yourself, the procedure is very simple. On your computer, plug in your pen camera. "A new Removable disc should appear. Now, with the "notepad" application of the same computer, create a file called "time.txt." Setting the TIME AND DATE is done by editing a text file named the time.txt .txt in the root directory of the device's memory card. Open the time.txt file in an editor like Notepad and set the proper date and time along with ‘Y’ or ‘N’ at the end. For example, if it is set 2022-02-26, 15:20:35 Y (to enable display on video files) or N (if you do not want the date and time stamp displayed on video files) -you will need to edit this data with the correct TIME and DATE. After saving the file, disconnect the video camera from the computer and turn it on.
- 03Unscrew the top of the Spy Cam Pen to expose the USB port. Connect the USB cable to the Spy Cam Pen and connect the other end to your computer. Wait for the Spy Cam Pen micro SD memory card device icon to appear on your computer desktop. (Or look at your computer’s removable drives for the SD card.) Double click on the icon/removable drive to open and download the video footage and photos onto your computer hard drive.
- 04Some computers may not have software programs that will easily play your recordings. You need to download the most recent version of VLC Player. It can be downloaded for free at http://www.videolan.org.(http://www.videolan.org/)
- 05The max micro SD card's memory capacity is up to 128 GB.
- 06Without the SD card the camera does not work.
- 07Plug the USB cable into the pen’s camera USB port and plug the other end into your computer USB port. First-time Charge: 1-2 Hours! The RED light will flash slowly while charging. Once fully charged, the RED light will shift from a blinking light to a constant solid light. Disconnect the pen from your USB cable/port once the charge is complete.
- 01Yes, the cleaner is designed with contact-activated technology, meaning it only works when touching teeth or hard surfaces. It will not vibrate on soft tissues like gums, making it safe for dogs and cats when used properly.
- 02Let your pet familiarize itself with the device first Turn it on away from them so they get used to the sound Start in Soft Mode and let your pet hear and observe the device for a few minutes. Use short sessions (1–2 minutes) initially Pause during cleaning if your dog seems uncomfortable or stressed Always finish with praise, a treat, or playtime to build a positive experience. Consistency helps your pet get comfortable over time.
- 03The 3 modes allow you to adjust intensity: (GAP) - Safety Lock: This is the default "off" setting when you first turn on the device to prevent accidental operation. (Soft) - Beginner / Sensitive: ALWAYS START HERE. Use this for your first several weeks, for small pets, for pets with sensitive gums, and for general plaque maintenance. (Comfort) - Standard Plaque: Move to this mode once your pet is fully comfortable. It provides more power for effective plaque removal on most dogs. (Strong) - Stubborn Plaque: Use only for tough, sticky plaque on large teeth. Not recommended for daily use.
- 04Different cleaning heads are designed for different areas: Sharp Head – For interdental cleaning and Stubborn Stains Flat Head – For surface Dental Plaque cleaning Large Flat – Removes extensive tartar from surfaces Large Bevel – Removes Calculus along the gum line
- 05Yes, it works for both dogs and cats of all sizes, but smaller pets should always start with the lowest setting.
- 06A full charge typically lasts for multiple cleaning sessions, depending on usage time and mode.
- 07No toothpaste is required, but you can use pet-safe dental gel if desired for better results.
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