Question 1

Does this pen require Wi-Fi or an app?

Accepted Answer

The device works independently. No Wi-Fi, no Bluetooth, and no app are required.

Question 2

HOW TO SETUP?

Accepted Answer

GET STARTED
  • Charge fully (~2 hrs • 5V only • 1A–2A)
Red LED = charging • Solid = full
 
  • Insert microSD (up to 256GB • Class 10)
Included in some variations
 
  • Hold 3–5 sec → Power on
Green LED = standby
 
USE (from standby)
  • Press once → Photo (green flashes)
  • Hold 2 sec → Start video (green flashes, then off)
  • Press once → Stop video (green solid)
  • Press 3× → Motion detection (red flashes)
  • Hold 3–5 sec → Power off

VIEW FILES
Connect via USB or use a card reader.
  • Appears as Removable Disk.
 
Playback issue? (Black screen)
  • Install VLC Media Player.

Question 3

WHAT LED LIGHTS INDICATE?

Accepted Answer

1. Charging Indicators
RED LED flashing — Charging in progress
RED LED solid — Charging complete
2. Auto Powering Off
RED LED blinks 5 times — No microSD card detected; device powers off automatically
3. Powering ON/OFF & Standby
GREEN LED stays solid — Device is ON and in Standby Mode (ready for photo or video recording)
GREEN LED flashes once and turns off — Device powers off

4. Video Recording
GREEN LED flashes 3 times — Video recording starts
GREEN LED remains solid after recording — Video is saved; device returns to Standby Mode

5. Photo Taking
GREEN LED flashes once — Photo is captured and saved

Question 4

How to view Recordings & Photos?

Accepted Answer

Steps to access your files:
Unscrew the top of the pen to expose the USB port.
Connect the device to a PC or Mac using the supplied 
USB cable.
Make sure the device is powered off.
The device will appear as “Removable Disk”.
Open it and access the VIDEO and PHOTO folders.
Double-click files to view them

NOTE: No app / Wi-Fi required

Playback Issue?

If your video playback on your computer is completely black/or if files are corrupted, then your issue is your default video player. 
Your device may be missing the required video codec.
Install VLC Media Player — available for PC, Mac, iOS, and Android. 
NOTE: VLC player supports most video formats and resolves playback issues instantly.

Question 5

How to adjust Date & Time stamp?

Accepted Answer

When the camera is used for the first time, it automatically creates a time.txt file on the microSD card

Adjusting steps:

Power off the device and unscrew the top to access the USB port.
Connect it to a PC or Mac (via USB cable or microSD card reader).
Locate the file: time.txt
Edit the file using this format:  YYYY-MM-DD HH:MM:SS Y/N
                    Example: 2026-01-26 19:20:35 Y
                    Y = show timestamp on video
                    N = hide timestamp on video
Save and apply.
NOTE: No app / Wi-Fi required

Question 6

Won’t Turn On / No LED

Accepted Answer

1. Check battery level
Charge the device for at least 30 minutes.
Confirm the RED LED flashes during charging.

2. Verify the microSD card
Insert a compatible microSD card (Class 10, up to 128GB recommended).
If the RED LED flashes and the device turns off, the card may not be recognized.
NOTE:  Some variations include a microSD card.

The device cannot operate without a microSD card inserted.

3. Perform a reset
Press and hold the Reset button for 5 seconds.
The device will restart automatically.

If it does not help:
All SIRGAWAIN devices are covered according to the warranty terms.

Contact SirGAWAIN Support for fast assistance with a replacement.

No need to return the product.

Question 7

RED LED Flashes 5 Times

Accepted Answer

When the RED light flashes for 5 seconds and the camera automatically turns off, the device can not recognize the microSD card.

Please check:
Make sure a microSD card is properly inserted.
Use a compatible card: 32GB–256GB, Class 10 recommended.
For optimal performance, use the FAT32 file system on Windows or the FAT file system on Mac.

NOTE:  Some variations include a microSD card.

The device cannot operate without a microSD card inserted.

Question 8

How to format microSD Card (FAT32 (Windows) or FAT (Mac))

Accepted Answer

NOTE: Formatting will erase all data stored on the microSD card. Back up important files before proceeding.

1. Verify File System Format
The microSD card must be formatted to FAT32 (Windows).
 Mac users should select the FAT format.

2. Format the microSD Card (Windows)
Insert the microSD card into your computer.
Open File Explorer.
Right-click the microSD card drive and select “Format.”
Choose FAT32 as the file system.
Select “Quick Format.”
Click “Start” to begin formatting.

3. Format the microSD Card (Mac)
Insert the microSD card into your Mac.
Open Disk Utility.
Select the microSD card from the left panel.
Click Erase.
For “Format,” select MS-DOS (FAT).
Click Erase to begin formatting.

Question 9

Battery Drains Quickly / Not Charging

Accepted Answer

Steps to fix it:
Charge with a standard 5V / 1A–2A adapter for at least 2 hours.
Try another USB cable or power source. 
Press and hold the ON/OFF button for 3–5 seconds.
If the LED lights up or blinks, the camera is powered on.

NOTE: For best performance, fully charge the device before first use.

If battery performance seems unusual:
All SIRGAWAIN devices are covered according to the warranty terms.

Contact SirGAWAIN Support for fast assistance with a replacement.

No need to return the product.

Does the pen work without a microSD card?
No. A microSD card must be inserted for recording to function.
Recommended:

• Class 10

• 32GB–128GB (up to 256GB supported depending on version)
If no card is detected, the RED LED flashes 5 times and the device powers off automatically.

Does this pen require Wi-Fi or an app?
No. The device works independently. No Wi-Fi, no Bluetooth, and no app are required.

Question 10

DEVICE TURNS OFF AUTOMATICALLY

Accepted Answer

1. Standby Auto Power-Off (Normal Operation)
If the camera remains in STANDBY MODE (solid GREEN light) with no activity for 60 seconds, it will automatically turn off
This function helps preserve battery life.

2. Low or Insufficient Battery Charge

If the device powers off shortly after turning on:
Charge the device using a standard 5V / 1A–2A USB adapter.
Charge for at least 2 hours before testing again.
Try a different USB cable or power source.
Press and hold the power ON/OFF button for 3–5 seconds.
If the LED lights up or blinks, the device is powered on.
For best performance, fully charge the device before first use.
3. No microSD Card Detected

A microSD card is required for recording.

If the RED LED flashes 5 times, no card is detected.
Please verify:
A microSD card is properly inserted.
Use a compatible card: 32GB–256GB, Class 10 recommended.
Test the card in another device (phone, camera, or computer).
If the issue continues:
Format the microSD card to FAT32

Question 11

MISSING microSD CARD or Items Not Included?

Accepted Answer

1. Verify selected product variation
Review your Amazon Order Details.
Confirm that the selected variation includes a microSD card.
Some product options may be sold without a microSD card.
2. Check the device slot
 Inspect the microSD card slot on the device.
 In some cases, the microSD card may already be inserted

If something appears missing, incomplete, or you’re unsure about your selected version.

Please contact us first.
We're happy to help:
Fast troubleshooting
Quick replacement support (if needed)
Hassle-free assistance
No complicated process.

No long waiting.

Question 12

My recordings SHOWS ONLY BLACK SCREEN

Accepted Answer

1. Verify Media Player Compatibility
Some default media players may not fully support the video file format.
This may result in black screen playback or incomplete video rendering.

2. Use an Alternative Media Player
 Install a media player that supports standard AVI video formats (e.g., VLC Media Player).
After installation, right-click the recorded video file.
Select “Open with” and choose the installed media player.

Not Recording. What should I do?

1. If won’t Turn On / No LED:
Charge with a standard 5V / 1A–2A adapter for at least 2 hours.
Try another cable or power source.
Press and hold the button for 3–5 seconds.
If the LED lights up or blinks, the device is powered on.

2. Perform a Hard Reset

If the device becomes unresponsive:
Insert the reset pin into the RESET hole
Hold for 5 seconds
The camera will restart automatically.

3. Check microSD
A microSD card is required for recording. The red LED flashes 5 times if no card is detected.
Please check:
Make sure a microSD card is properly inserted.
Use a compatible card: 32GB–256GB, Class 10 recommended.
Test the card in another device (phone, camera, or computer).

NOTE:  Some variations include a microSD card.

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